Root Touch-up

• Keep your hair completely dry and avoid washing it for the first 48 to 72 hours; doing so prematurely can wash away or disrupt the active treatment.
• Use only sulfate-free and sodium chloride-free formulas; regular shampoos contain harsh cleansing agents that will rapidly strip the treatment benefits.
• Let your hair air-dry or use a cool setting whenever possible; avoid frequent high-heat styling, which breaks down the protective coating left by the treatment.
• Leave your hair completely down and straight for the first few days; never use tight hair ties, clips, or tuck it behind your ears to prevent permanent kinks or dents.

• At your comfort
service delivery: Enjoy premium styling and maintenance without leaving your
comfort zone, as our professionals bring the entire salon experience directly
to your doorstep.
• Flexible on-demand booking: Schedule your appointment at a time that fits
your personal routine, allowing you to seamlessly integrate professional
grooming into your day.
• Fully equipped mobile setups: Receive the exact same quality of care as
an in-salon visit, using sanitized, professional-grade tools brought straight
to you.
• Personalized one-on-one attention: Experience a completely private
session tailored entirely to your hair and beard needs, free from the
distractions of a busy shop.

1. Booking &
Consultation
To ensure a seamless experience, appointments may be requested either by
calling our dedicated number or through our website. To secure your preferred
time slot, we kindly require a full or partial advance payment during the
checkout process.
2. Slot Confirmation & Rescheduling
Upon receiving your request and payment, our team will review our current
schedule to verify availability.
If your preferred slot is available: Your booking will be officially
confirmed by our team.
If your preferred slot is fully booked: We will promptly notify you of
alternative openings on the same or following day, and reschedule the session
upon your approval.
Please Note: To guarantee the highest quality of service, bookings are
officially finalized once confirmed by our team, allowing us to coordinate
the best possible timing for your session.
3. Cancellation & Credit Policy
We recognize that unexpected changes to your schedule can occur. If you
need to cancel, we kindly request that you notify us 24 to 48 hours prior to
your scheduled time so we can best accommodate you.
The 21-Day Flexible Credit Window & Receipt: Upon receiving timely
notice, your advance payment will be securely held as a flexible credit on
your account for 21 days. This credit is highly versatile and can be used to
book any alternative services offered by Tulayraa within this 21-day period.
For your records and peace of mind, we will issue an official receipt
confirming this balance.
Streamlined Rebooking: For your convenience, there is no need to log back
onto the website. Simply reach out to our support team by phone, and we will
gladly handle the rebooking for you.
Account Reconciliation & Expiration: Please note that this credit is
dedicated exclusively to active bookings and is valid for a 21-day period, as
specified on your receipt. To maintain scheduling efficiency, if a new
reservation is not made within this timeframe, the balance will expire and be
retired from our active system, making it no longer available for allocation
or reversal.