Refund Policy
Your satisfaction is our priority. We want to ensure transparency in our refund process while maintaining high service standards.
Refund Policy
- 100% refund for cancellations 24 hours before service
- 50% refund for cancellations within 12-24 hours
- No refund for cancellations under 12 hours
- Full refund if service cannot be provided by us
Service Satisfaction
- We guarantee satisfaction with our services
- Issues must be reported within 48 hours
- We offer service correction at no cost
- Alternative service or refund may be provided
Refund Process
- Submit refund request through our app/website
- Include order details and reason for refund
- Refunds processed within 5-7 business days
- Original payment method will be refunded
Non-Refundable Items
- Products used during services
- Completed beauty services
- Special event or bridal bookings under 72 hours
- Gift cards and promotional offers
Special Circumstances
- Medical emergencies with documentation
- Natural disasters or unforeseen events
- Service provider no-shows
- Technical issues from our end
Request a Refund
To request a refund or discuss any service concerns, please contact our customer support:
Email: refunds@tulayraa.com
Phone: +91-919123097193
WhatsApp: Available 9 AM - 9 PM IST