Hair Spa - Wella

1. Booking & Consultation
To ensure a seamless experience, appointments may be requested either by calling our dedicated number or through our website. To secure your preferred time slot, we kindly require a full or partial advance payment during the checkout process.

2. Slot Confirmation & Rescheduling
Upon receiving your request and payment, our team will review our current schedule to verify availability.

If your preferred slot is available: Your booking will be officially confirmed by our team.

If your preferred slot is fully booked: We will promptly notify you of alternative openings on the same or following day, and reschedule the session upon your approval.

Please Note: To guarantee the highest quality of service, bookings are officially finalized once confirmed by our team, allowing us to coordinate the best possible timing for your session.

3. Cancellation & Credit Policy
We recognize that unexpected changes to your schedule can occur. If you need to cancel, we kindly request that you notify us 24 to 48 hours prior to your scheduled time so we can best accommodate you.

The 21-Day Flexible Credit Window & Receipt: Upon receiving timely notice, your advance payment will be securely held as a flexible credit on your account for 21 days. This credit is highly versatile and can be used to book any alternative services offered by Tulayraa within this 21-day period. For your records and peace of mind, we will issue an official receipt confirming this balance.

Streamlined Rebooking: For your convenience, there is no need to log back onto the website. Simply reach out to our support team by phone, and we will gladly handle the rebooking for you.

Account Reconciliation & Expiration: Please note that this credit is dedicated exclusively to active bookings and is valid for a 21-day period, as specified on your receipt. To maintain scheduling efficiency, if a new reservation is not made within this timeframe, the balance will expire and be retired from our active system, making it no longer available for allocation or reversal.

• At your comfort service delivery: Enjoy premium styling and maintenance without leaving your comfort zone, as our professionals bring the entire salon experience directly to your doorstep.
• Flexible on-demand booking: Schedule your appointment at a time that fits your personal routine, allowing you to seamlessly integrate professional grooming into your day.
• Fully equipped mobile setups: Receive the exact same quality of care as an in-salon visit, using sanitized, professional-grade tools brought straight to you.
• Personalized one-on-one attention: Experience a completely private session tailored entirely to your hair and beard needs, free from the distractions of a busy shop.

• Schedule professional refills around **day 22** to prevent top-heavy stress lines, shifting your timeline earlier (14–18 days) if you experience rapid growth; never push past 25 days to avoid invisible lifting and fungal risks.
• Do not use your nails as tools to pry things open or peel stickers.
• Wear protective rubber gloves during housework or cleaning; avoid long, uninsulated exposure to hot water or harsh chemical solvents.
• Wash hands with mild, alcohol-free soaps to keep the top coat glossy; never pick, bite, or try to remove enhancements at home without professional tools.

we don't just sell beauty—we design balance. Here is why our patrons step away from the noise of traditional salons and apps:

The Private Sanctuary: We bring the premium atmosphere of an elite wellness spa entirely into the comfort, privacy, and safety of your own home.

Artisans, Not Aggregators: We don't use gig-economy templates. Our professionals are true master artisans trained in luxury etiquette, strict hygiene, and mindful care to become your trusted, long-term wellness partners.

Total Quality Control: From the technical choreography of our staff to our hyper-pure, chemical-free botanical elixirs, we control every variable to guarantee a flawless, high-end experience every single time.

Bespoke Bridal Mastery: Through our Bridal 360 ecosystem, we don't just apply makeup. We use detailed consultations to engineer absolute visual harmony between your outfit, jewelry, wedding theme, and features.